Privacy Policy in plain words.
Last updated: 1 January 2026
24x7 TV Customer Support Hyderabad (“we”, “our”, “us”) operates the website https://24x7tvcustomersupport.com (the “Site”) and provides doorstep TV repair services in Hyderabad and Secunderabad. This Privacy Policy explains what information we collect, how we use it, and what choices you have.
1. Information we collect
We collect the following categories of information:
- Information you provide — your name, phone number, email address, the TV make and model, and the description of the issue when you submit the contact form, call us, or send a WhatsApp message.
- Information collected automatically — IP address, approximate location (city/country), device type, browser type, pages viewed, and referring URL, captured via cookies and analytics tools as you browse the Site.
- Service-related information — once a repair is booked, we record the address, scheduled visit time, technician notes, parts used, and invoice details.
2. Cookies and analytics
The Site uses cookies and similar technologies for the following purposes:
- Strictly necessary cookies — required for the Site to function. These cookies do not require consent.
- Analytics cookies — we use Google Analytics 4 (or Google Tag Manager, depending on your configuration) to understand which pages are visited and how visitors interact with the Site. Analytics data is aggregated and does not identify individuals.
- Advertising cookies — when you arrive via a Google Ads campaign, Google uses cookies to measure ad performance and to attribute conversions correctly.
You can control cookies through your browser settings at any time. Most browsers also support the Global Privacy Control (GPC) signal, which we honour as a valid opt-out.
3. How we use your information
- Respond to your enquiry and book service visits.
- Send appointment confirmations, technician updates, and invoices.
- Improve our website, marketing, and service quality.
- Measure the performance of our advertising campaigns.
- Comply with legal, tax, and accounting obligations.
4. Sharing of information
We do not sell your personal data. We share information only with:
- Service providers — Google (analytics and advertising), our SMS and email service providers, and our diagnostic tools. Each is contractually required to handle the data securely.
- Government authorities — where required by Indian law or to protect our legal rights.
- Business transfers — if we merge or sell the business, customer data may be transferred under confidentiality terms.
5. Data retention
We retain contact-form submissions and service records for up to seven years for warranty and tax purposes. Analytics data is retained for up to 26 months in aggregated form. You can request earlier deletion by emailing hello@24x7tvcustomersupport.com.
6. Your rights
Under Indian law (including the Digital Personal Data Protection Act, 2023) you have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Request deletion of data, subject to legal retention requirements.
- Withdraw consent for analytics or advertising cookies.
7. Security
We use industry-standard technical and organisational safeguards including HTTPS, encrypted storage of credentials, and access controls. No method of transmission over the internet, however, is 100% secure.
8. Children
This Site and our services are not directed at children under 18. We do not knowingly collect personal data from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised “Last updated” date.
10. Contact us
For privacy-related questions or to exercise your rights, email hello@24x7tvcustomersupport.com or call +91 76759 86622.