Refund & cancellation fair by default.

Last updated: 1 January 2026

This policy describes how 24x7 TV Customer Support Hyderabad handles cancellations, refunds, and revisits. We believe in fair, transparent rules and apply them consistently.

1. Visit charge

The visit charge covers the technician’s time and travel, and applies once the technician has visited — whether or not you go ahead with the repair.

2. Repair-not-proceeded

If you decide not to proceed with a repair after diagnosis, you pay the visit charge only. Any upfront amount paid towards the repair itself is refunded in full.

3. Repair unsuccessful within warranty

If the same fault returns within the warranty period, we revisit at no charge. If we are unable to resolve the issue after a reasonable number of attempts, we refund the repair cost (parts + labour) at our discretion, in line with the warranty terms printed on your invoice.

4. Cancellations by us

In rare cases — unsafe site conditions, force majeure, or inability to source a specific part — we may have to cancel a scheduled visit. In those cases, any advance payment is refunded in full within five working days.

5. Refund timeline

Approved refunds are processed within five working days of confirmation. The amount is returned to the original payment method. Bank processing times may add another 2–3 working days.

6. Disputes

If you believe a refund is due but we have not processed one, please email hello@24x7tvcustomersupport.com with your invoice number. We respond within two working days.